Basically, I want to be able to spend my time working with your projects, not chasing down invoices and payments. That being said, here are the terms for billing and payment.

1) All invoices are emailed via Harvest Time Tracking, posted on BaseCamp and/or through my personal email. Please set your spam filters to recognize these senders. 

2) Unless otherwise agreed upon in advance, all work is performed and billed on an hourly basis. (Clients on retainer please click here) There is a 15 minute minimum for any work requested. We use Harvest Time Keeping to clock hours to the minute and include this information in each invoice. Invoices are sent to each customer at the end of each month and payment for these invoices is due upon receipt.

3) Hosting fees are billed annually (unless previous arrangements are made) and are due upon receipt. Usually this bill will include renewals for your domain names even if domain name renewal occurs in a different month of the year. If hosting / domain renewal fees are not received before the time period expires, the hosting service is suspended and domain name will not be renewed.

4) All invoices are considered late when it has been 10 days since the invoice was originally emailed - at that time all work on the account will cease until payment is made.

5) If payment has not been made within 30 days, a late fee of $25 will be assessed.

6) If an invoice becomes 45 days late, I will be forced to suspend services including hosting. This means your site will not be displayed on the internet and email services will be stopped until payment in full (including late charges) is received.

The best way to avoid any disruption in service is to let us set up your billing on credit card. When set up in this manner you will receive a receipt for your payment as it is approved. There is also a slight discount for using the recurring billing plan.

If you have any questions about an invoice you receive, need additional time to pay or you don't think that what we have sent is correct, by all means let me know as soon as possible. I would rather hear from you than assume an invoice is late.

I would like things to run as smoothly as possible for everyone. Please let me know if you have any questions or concerns about our billing policies.

I appreciate your business - thank you very much.

Teajai Stradley

Retainers are due and payable on the first of the month unless otherwise specified per agreement. When payment is 30 days past due all services will be suspended but website will be left active. When payment is 45 days past due the website will be removed from the internet until past due payments are received. Failing to pay retainer on time can result in forfeiture of discounted hourly rate and may result acceleration of the full balance on the account.